We respect your personal information, and this Privacy Policy explains how we handle it. The policy covers Standout Careers Pty Ltd and Anita Fletcher T/A Standout Medical Careers ABN 21677797401
What personal information do we collect and hold
General information
The types of information that we collect and hold about you could include, but not limited to:
- ID information such as your name, postal or email address, telephone numbers
- other contact details such as social media handles
- other information we think is necessary
When the law authorises or requires us to collect information
We may collect information about you because we are required or authorised by law to collect it. There are laws which require us to collect personal information.
What do we collect via your website activity
If you’re an internet customer of ours, we monitor your use of internet services to ensure that we can verify you and that you can receive information from us. We also identify ways we can improve our services to you.
If you start but don’t submit an on-line application, we can contact you using any of the contact details you’ve supplied to offer assistance. The information in applications will be kept temporarily then destroyed if the application is not completed.
We also know that some customers like to engage with us through social media channels. We may collect information about you when you interact with us through these channels. However, for all confidential matters, we’ll ensure that we interact with you via a secure forum.
To improve our services and products, we sometimes collect de-identified information from web users. That information could include IP addresses or geographical information to ensure your use of our web applications is secure.
How do we collect your personal information
How we collect and hold your information
Unless it’s unreasonable or impracticable, we will try to collect personal information directly from you (referred to as ‘solicited information’). For this reason, it’s important that you help us to do this and keep your contact details up to date.
We may seek information from you in several ways. We might collect your information when you fill out a form with us, give us a call, or use our website. We also find using electronic means, such as email or SMS, a convenient way to communicate with you and verify your details.
How we collect your information from other sources
Sometimes, we will collect information about you from other sources as the Privacy Act 1988 permits. We will do this only if it’s reasonably necessary to do so, for example, where:
- we collect information from third parties arising out of the services we provide you
- we can’t get hold of you and rely on public information to update your contact details.
What if you don’t want to provide us with your personal information
If you don’t provide your information to us, it may not be possible:
- for us to give you the career assistance you seek from us
- verify your identity or protect against fraud
- to let you know about other products or services that might be suitable for your professional needs
What do we do when we get information we didn’t ask for
Sometimes, people share information with us we haven’t sought out (referred to as ‘unsolicited information’). Where we receive unsolicited personal information about you, we will check whether that information is reasonably necessary for our functions or activities. If it is, we’ll handle this information the same way we do with other information we seek from you. If not, we’ll ensure we do the right thing and destroy or de-identify it.
When will we notify you that we have received your information
When we receive personal information from you directly, we’ll take reasonable steps to notify you how and why we collected your information, who we may disclose it to and outline how you can access it, seek correction of it or make a complaint.
Sometimes we collect your personal information from third parties. You may not be aware that we have done so. If we collect information that can be used to identify you, we will take reasonable steps to notify you of that collection.
How do we take care of your personal information
We store information in different ways, including in paper and electronic form. The security of your personal information is important to us and we take reasonable steps to protect it from misuse, interference and loss, and from unauthorised access, modification or disclosure.
Some of the ways we do this are:
- document storage security policies
- security measures for access to our systems
- only giving access to personal information to a person who is verified to be able to receive that information
We may store personal information physically or electronically with third party data storage providers. Where we do this, we use contractual arrangements to ensure those providers take appropriate measures to protect that information and restrict the uses to which they can put that information.
What happens when we no longer need your information
We’ll only keep your information for as long as we require it. Under law, we may be required to keep some of your information for certain periods of time. When we no longer require your information, we’ll ensure that your information is destroyed or de-identified.
How we use your personal information
What are the main reasons we collect, hold and use your information
Collecting your personal information allows us to provide you with the products and services you requested. This means we can use your information to:
- give you career assistance
- give you information about products or related services
- consider whether you are eligible for any service you requested
- assist you in preparing an application for an employment or training position
- administer services we provide, for example, to answer requests or deal with complaints
- administer payments we receive
Can we use your information for marketing our products and services
We may use or disclose your personal information to let you know about about other products or services we or a third party make available and that may be of interest to you.
We will always let you know that you can opt out from receiving marketing offers.
With your consent, we may disclose your personal information to third parties for the purpose of connecting you with other businesses or customers. You can ask us not to do this at any time. We won’t sell your personal information to any organisation.
Yes, You Can Opt-Out
You can let us know at any time if you wish to refrain from receiving direct marketing offers from us. We will process your request as soon as practicable.
What are the other ways we use your information?
We’ve just told you some of the main reasons why we collect your information, so here’s some more insight into the ways we use your personal information, including:
- identifying you
- telling you about other products or services we make available and that may be of interest to you unless you tell us not to
- allowing us to run our business efficiently and perform general administrative tasks
- preventing any fraud or crime or any suspected fraud or crime
- as required by law, regulation or codes binding us• any purpose to which you have consented
Who do we share your personal information with
To make sure we can meet your specific needs and for the purposes described in ‘How we use your personal information’, we sometimes need to share your personal information with others. We may share your information with other organisations for any purposes for which we use your information.
We may use and share your information with other organisations for any purpose described above.
Sharing with third parties
We may share your information with third parties in relation to services we provide to you. Those third parties may include:
- referrers that referred your business to us
- government or regulatory bodies (including ASIC and the Australian Tax Office) as required or authorised by law. In some instances, these bodies may share the information with relevant foreign authorities
- any third party to which you consent to us sharing your information
Sharing outside of Australia
We may use overseas organisations to help conduct our business. As a result, we may need to share your information with such organisations outside Australia. The countries in which those organisations are located are: The Philippines.
We may also store your information in clouds or other types of networked or electronic storage. As electronic or networked storage can be accessed from various countries via an internet connection, it’s not always practicable to know in which country your information may be held.
How do you access your personal information?
How you can generally access your information
We’ll always give you access to your personal information unless there are specific legal reasons why we can’t. You can ask us in writing to access the personal data that we hold. In some cases, we can deal with your request over the phone.
We will give you access to your information in the form you want it where it’s reasonable and practical. We may charge you a small fee to cover our costs when giving you access, but we’ll always check with you first.
We’re not always required to give you access to your personal information. Some of the situations where we don’t have to give you access include when:
- we believe there is a threat to life or public safety
- there is an unreasonable impact on other individuals
- the request is frivolous
- the information wouldn’t be ordinarily accessible because of legal proceedings
- it would prejudice negotiations with you
- it would be unlawful
- it would jeopardise taking action against serious misconduct by you
- it would be likely to harm the activities of an enforcement body (e.g. the police)
- it would harm the confidentiality of our commercial information
If we can’t provide your information as you requested, we will explain why in writing.
If you have concerns, you can complain. See ‘Contact Us’.
How do you correct your personal information
How we correct your information?
Contact us if you think there is something wrong with the information we hold about you and we’ll try to correct it if it’s:
- inaccurate
- out-of-date
- incomplete
- irrelevant
- misleading If you are worried that we have given incorrect information to others, you can ask us to tell them about the correction.
We’ll try and help where we can – if we can’t, then we’ll let you know in writing. What additional things do we have to do to correct your credit information If you ask us to correct credit information, we will help you with this in the following way.
Helping you manage corrections
Whether we made the mistake or someone else made it, we are required to help you ask for the information to be corrected. So we can do this, we might need to talk to others. However, the most efficient way for you to make a correction request is to send it to the organisation which made the mistake.
Where we correct information
If we’re able to correct the information, we’ll let you know within five business days of deciding to do this. We’ll also let the relevant third parties know as well as any others you tell us about. If there are any instances where we can’t do this, then we’ll let you know in writing.
Where we can’t correct information
If we’re unable to correct your information, we’ll explain why in writing within five business days of making this decision. If you have any concerns, you can access our external dispute resolution scheme or make a complaint to the Office of the Australian Information Commissioner.
Time frame for correcting information
If we agree to correct your information, we’ll do so within 30 days from when you asked us, or a longer period that’s been agreed by you.If we can’t make corrections within a 30 day time frame or the agreed time frame, we must:
- let you know about the delay, the reasons for it and when we expect to resolve the matter
- ask you to agree in writing to give us more time
- let you know you can complain to our external dispute resolution scheme or the Office of the Australian Information Commissioner
How do you make a complaint?
How do you generally make a complaint?
If you have a complaint about how we handle your personal information, we want to hear from you. You are always welcome to contact us. You can contact us by using the details below:
Standout Careers Pty Ltd (Trading as Standout Medical Careers)|
Ph: 0437 527 597
[email protected]
standoutmedicalcareers.com.au
We are committed to resolving your complaint and doing the right thing by our customers. Most complaints are resolved quickly, and you should hear from us within five business days.
Need more help?
If you still feel your issue hasn’t been resolved to your satisfaction, then you can raise your concern with the Office of the Australian Information Commissioner:
Online: www.oaic.gov.au/privacy
Phone: 1300 363 992
Email: [email protected]
Fax: +61 2 9284 9666
Mail: GPO Box 5218 Sydney NSW 2001 or GPO Box 2999 Canberra ACT 2601
Contact Us
We care about your privacy. Please contact us if you have any questions or comments about our privacy policies and procedures. We welcome your feedback.
You can contact us by using the details below:
Standout Careers Pty Ltd (Trading as Standout Medical Careers)
Ph: 0437 527 597
[email protected]
standoutmedicalcareers.com.au
What if you want to interact with us anonymously or use a pseudonym?
If you have general enquiry-type questions, you can choose to do this anonymously or use a pseudonym. However, we might not always be able to interact with you this way, as we are often governed by regulations that require us to know who we’re dealing with. In general, we won’t be able to deal with you anonymously or where you are using a pseudonym when:
- it is impracticable
- we are required or authorised by law or a court/tribunal order to deal with you
Changes to this Privacy Policy
This Policy may change. You can obtain a copy of the most up to date policy at any time via our website or by contacting us.
Standout Medical Careers 21677797401 October 2024